PIKinc. lives in the library industry everyday. We don’t take third party products and try to shoehorn them into half-baked solutions. We start from the ground up and ask the questions that need to be asked to ensure a positive result. This guides our development process as we define the best balance of form and function for every product we create. Sometimes we can use an existing platform as a base, but only if we have the flexibility to enhance the usability to match the needs of our customers and their patrons. You can rest assured knowing that every PIKinc. solution starts with a healthy dose of innovation. We see beyond the traditional barriers that limit other companies and strive to do things others can’t dream of. Our team will settle for nothing less.
Good design comes from a solid understanding of your needs. Working with PIKinc. means that you are working with a team of experts in the library industry. We have decades of combined experience, but our real expertise is listening. While our solutions aim to solve common problems, we know that every organization is different. We use tried and true design methodologies to make sure that our solutions have the flexibility to solve your problems in a way that works for you.
PIKinc. solutions and products are built with hardware that is simply unmatched. Sometimes we find that utilizing an existing piece of hardware is the right option. Other times, after researching every option available, we find that we need to start from scratch. You can trust that in either case, a PIKinc. solution will be built to last. Your patrons expect that any new system you put in place will be a wise investment that will help serve them for years to come. Every PIKinc. solution is comes with a full warranty and extended support options that will keep your system running for years without worry. Let us help you take your next solution from concept to reality!
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While the physical presence of our solutions can be impressive, the software is where the real patron experience occurs. Our software uses the latest technologies and is always designed to streamline your work, freeing you up to do more important tasks. And of course security is always at the top of our list. We include full integration via SIP2 and NCIP protocols with every solution that requires it so that you know your items are being dispensed to valid patrons.